Customer Account Advisor (H/F) - CAEN

Who are we?

Joining the Crédit Agricole means becoming part of an international group present in 46 countries, with 145,000 employees and 53 million customers.

Crédit Agricole is one of Europe's leading banks, and France's largest bank, providing personal banking to 30% of the French population, 1 in 3 businesses and 8 out of 10 farmers.

Joining Crédit Agricole Normandie means becoming part of a mutual bank, 100% human and 100% digital, with 2,024 employees, working for 784,052 customers, within the network and in the support functions at head office.

We are the leading financial backer of the regional economy, and the only full-service institution that decides and acts across its entire territory of Calvados, Manche and Orne.

Customer Account Advisor

Job description:

CA Britline is the English speaking branch of Crédit Agricole Normandie. We offer a full French Banking Service by telephone and internet for clients residing in the UK, Ireland and France. We provide expert financial advice to our customers with information and the best options to assist them in their personal projects in France. We provide bank accounts, insurances, investments, mortgages and currency solutions.

Your role:

Working in a busy modern office with a friendly and professional team. You will:

• Provide an efficient service ensuring that our customers always have their banking issues resolved professionally and promptly and have an overall positive banking experience.

• Be passionate about customer service, listen to customers' needs and goals and offer guidance to steer them towards appropriate solutions.

• Demonstrate strong organizational skills to ensure that customer expectations are met.

• Progressively advise clients on all aspects of their banking and insurance needs.

Qualifications and skills:

• Team spirit.

• Excellent interpersonal and customer service skills.

• Commercial acumen and a taste for challenge.

• Rigour and organisation.

• Previous banking experience is not required as full training is given, however the ideal candidate will have previous Customer Sales & Service experience in the UK.

• Minimum qualifications of BAC +2 (Degree) or equivalent. In some circumstances this can be substituted by proven professional experience.

• Good level of French and English language.

• Extensive knowledge and experience of living in the UK.

Location and working hours:

• You will join our Britline branch at our Caen site in Normandy.

• Schedule: Monday to Friday.

• Hours: Variable but between 8.45 am and 6 pm.

Salary and benefits:

We offer a 13-month salary, depending on experience (excluding profit-sharing).

In addition, you will benefit from numerous advantages:

• Profit-sharing and incentive scheme.

• Mutual insurance and prévoyance salarié.

• CESU childcare (for children aged 0 to 11) and CESU disability.

• Discounts on products and services.

• Company concierge service.

• Company restaurant.

• Comité d’entreprise.

• Blablacar Daily platform…

Finally, when join the company, you'll receive training in our business (area of activity / products and services / sales approach, etc.). Then, throughout your career with Crédit Agricole Normandie, you will be able to take advantage of a range of degree courses (Bachelor's degree in Individuals; Master's degree in Pro or Agri, etc.).

Diversity and disability:

At Crédit Agricole Normandie, we have a dynamic policy of employing people with disabilities, in line with our mutualist values of solidarity, proximity and responsibility.

We give priority to supporting our disabled employees throughout their working lives, so that each of them can build a career plan in line with their abilities, with a real job, a real career and real prospects.

We also take a number of practical steps in terms of recruitment, job retention and support for organisations specialising in the employment of disabled workers.

Type de contrat : CDI

* Source : Enquête interne IER (Indice d'Engagement et de Recommandation), 2024